First: stop using the drive
The most important thing you can do right now is stop writing to the device. Every minute a failing drive keeps running — and every file saved to a drive with deleted data — reduces what can be recovered. Power the machine down and give us a call.
What we recover data from
- Hard drives (HDD) — clicking, not detected, corrupted or accidentally formatted
- Solid-state drives (SSD) — sudden death, corruption and firmware faults
- USB flash drives & memory cards — not recognised, asking to be formatted, snapped connectors
- Laptops & desktops that will not boot — we pull your files even when Windows is beyond saving
- External backup drives — dropped drives and failed enclosures
No recovery, no fee
We assess the device first and tell you what is recoverable and what it will cost — before you commit. If we cannot recover your data, you do not pay for the recovery attempt. For severe physical failures that need a specialist clean-room, we will tell you honestly and refer you rather than make things worse.
What people ask us to save
Family photo libraries. Business accounts and invoices. University assignments due in a week. Tax records. The wedding video. We treat every job with the same care and complete confidentiality — your files are your business, not ours.
Then we make sure it never happens again
Once your data is back, we will set up an automatic backup — local, cloud or both — so the next drive failure is an inconvenience instead of a disaster. Ask about our simple backup setups for homes and small businesses across the Gold Coast.